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    Privacy Policy: How We Process Your Personal Information

    Who are we?

    Spiderwize is an imprint of Bonacia Ltd.
    Registered address: Spiderwize, Bonacia Ltd, Remus House, Coltsfoot Drive, Wodston, Peterborough, PE2 9BF
    Tel: 01733898103
    Email: enquiries@spiderwize.com
    Web: www.spiderwize.com

    What information is being collected and why?

    Basic identification and contact information, such as your name and contact details.

    • To provide you with the services which you request;
    • To maintain our accounts
    • For billing;
    • To enable us to answer your enquiries;
    • For verifying your identity for security purposes;
    • For marketing our services and products;
    • To help make our web site as useful to you as possible;

    General Information

    Information which does not identify any individual may be used in a general way by us or third parties (e.g. analytics data), to provide class information, for example relating to demographics or usage of a particular page or service. Your domain name and e-mail address are recognised by our servers and the pages that you visit are recorded. This information is used:

    • In a collective way not referable to any particular individual, for the purpose of quality control and improvement of our site;
    • To send you news about the services to which you have signed up;
    • To tell you about our other services.

    Financial information, including credit card details

    Credit and debit card details provided to us over the telephone or by post are not stored once the payment has been authorised. All confidential and financial information is disposed of in a secure way.

    Information volunteered by you for a particular purpose, for example a personal profile, survey, job application form, or contest.

    This information will be used exclusively for the purpose for which you have provided it.

    Who will it be shared with?

    Third Parties

    We do not disclose your information to third parties except where strictly necessary to carry out the services you request from us. Third parties that we may be required to share your information with include:

    • Lightening Source, Amazon, Ingram Spark, Neilsen
      Lightening Source, Amazon, Ingram Spark and Neilsen provide printing, registration and distribution services for all books published under the Spiderwize imprint. With your consent (given when you sign your publishing agreement), we may share your personal information with these companies to allow them to carry out the specific services you have requested.
    • Marketing and PR agencies
      At your request and with your consent we may pass your details to specific external Marketing or PR agencies to carry out the services you request.
    • Disclosure to Government and their agencies
      We are subject to the law like everyone else. We may be required to give information to legal authorities if they so request or if they have the proper authorization such as a search warrant or court order.

    How we protect your information

    All digital information is stored on a secure server. All physical data is stored in a secure office environment. In both cases, this data can only be accessed by Bonacia employees.

    In compliance with the Data Protection Act, all data is:

    • kept in an orderly fashion;
    • filed on registered electronic or paper files as soon as practicable if they are to be retained;
    • erased or destroyed when they are no longer required.

    How long will we store your information for?

    If you make an enquiry or send your manuscript for an evaluation then we will keep the personal information you supply on file in order to provide the requested service for you. If you do not decide to work with us then your data will be deleted within three months of the date you last contacted us.

    If you do decide to work with us and sign a publishing agreement, Spiderwize will store your personal data on a secure server until such time as you request for this data to be removed. Spiderwize will only use this data to contact you regarding the fulfilment of your publishing package. You can request for this data to be changed/removed at any time. This data will be automatically removed after a period of no longer than 12 months if your publishing agreement is terminated.

    If you subscribe to Spiderwize emails then we will retain your personal data for a period of up to 12 months for the sole purpose of emailing you about our news, publishing information, writing tips, author interviews, offers, book launch information and events. We will contact you at the start of each new year to confirm that you still wish to receive emails from us.

    Information request

    At any time you may review or update the personally identifiable information that we hold about you, by contacting us at the address below. To better safeguard your information, we will also take reasonable steps to verify your identity before granting access or making corrections to your information.

    This confidentiality policy has been compiled so as to comply with current UK, US and EU legislation, so far as we are aware. If you have any question regarding the confidentiality policy, please contact us at:

    Spiderwize
    Bonacia Ltd
    Remus House
    Coltsfoot Drive
    Woodston
    Peterborough
    PE2 9BF