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    Frequently Asked Questions

    Please find below a list of our most frequently asked questions; if however you cannot find the answer you are looking for please do not hesitate to contact us.

    1. How long does the whole process take?
    This can vary from author to author and depends on several factors. Each manuscript is important to us and we want authors to be 100% happy with the end result. All work is done on the manuscript/book as soon as it is received, so an average time from manuscript to printed book is around 12 weeks.
    2. Do I still own the copyright?
    Yes, as your publisher we ask you to sign a publishing agreement. This gives us permission to publish and distribute your book on your behalf, but the copyright of the book is yours.
    3. Will you register my book with Nielsen?
    Yes - once your book is complete, we will have already assigned you an ISBN number. We will add your book's information to Neilsen. We are also required by law to send a copy to the British Library for their records.
    4. What if there are corrections to my proof copy?
    We expect there to be corrections required during the proofing stage. We can go back and forth as many times as necessary with email PDF proofs, until you are fully satisfied that the book is perfect.
    5. When do I need to pay for my Publishing Package?
    We offer a Free Evaluation on your manuscript first. If you then decide to use Spiderwize to publish your book, we will require 50% of the total package price to begin work and the remaining 50% once you have confirmed you are happy with your proof and have approved the book for publication.
    6. Will I be waiting long for the results of my Free Evaluation?
    We aim to have your Free Evaluation back to you within 10 working days.
    7. What file types do you accept?
    We can accept manuscripts in all types of format. However, if your manuscript is handwritten or in printed format only, then you may be charged extra for it to be typed up before publication can commence.
    8. What paper weights do you use?
    Black and white printing is done on 80gsm paper. Colour printing including images is done on 100gsm paper. Softback covers are 250gsm or 300gsm with a gloss or matte finish.
    9. Can I request a sample?
    Certainly, please complete our sample request form here.
    10. Are there any ongoing fees?
    If you would like Spiderwize to continue to distribute your book there is an annual fee of £24.00. For this service, you will be invoiced.
    11. What are your opening hours?
    We are open Monday to Friday 9am - 4pm. If you have any queries outside of this time, please drop us an email and we will get back to you ASAP.
    12. How do Royalties work?
    You'll receive a royalty for every sale made. When a customer buys a copy of your book from a retailer, we will minus the cost of printing and distributing from the retail price. You then receive a 50% royalty on the remaining balance. Royalties are paid every 3 months by cheque or bank transfer.
    13. Where will the book be listed?
    Lightning Source will make your titles available through Ingram Book Group, a leader in print and electronic wholesale and distribution serving over 39,000 retailers, libraries, schools, internet commerce companies and other channel partners including Amazon, Barnes & Noble, Chapters/Indigo (Canada), and other well-known retailers and wholesalers of books.
    14. Can I talk direct with your designers/editors?
    Yes of course. We can arrange a direct phone or face-to-face meeting with the designer or editor working on your book.
    15. Do you use a distribution agent?
    Yes, we use a company called Lightning Source, who are a POD (print on demand) distribution agent. Each time your book is ordered by a customer, the order will be sent through to Lightning Source, who will then print and dispatch your book within 2 days.
    16. Will you do the marketing for my book?
    We do not offer direct marketing for our published books. However, we can provide you with marketing materials and we can put you in touch with a recommended external marketing company.

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